As entertainment preferences change, so do television service options. If AT&T TV no longer fits your needs or budget, consider canceling. This article guides you through canceling AT&T TV service hassle-free.
To end your AT&T TV subscription and avoid ongoing fees, you have two simple options: call AT&T directly or submit an online cancellation request. Let’s explore these methods.
About T&T TV Service
AT&T TV offers a versatile television service catering to evolving entertainment needs. However, canceling is an option if the service no longer suits your preferences or becomes too costly. To terminate your subscription, you can directly contact AT&T or submit a cancellation request online.
This process frees you from ongoing subscription fees and allows you to explore alternative options. With AT&T TV, you can adapt your entertainment choices according to your changing preferences and budget, ensuring a seamless viewing experience tailored to your needs.
Contact Customer Support
Contacting AT&T customer support is straightforward and convenient. Dial 800-288-2020 during their business hours to speak with a representative. Alternatively, you can engage in a live chat session on their official website.
Remember to have your Account number and personal identification number (PIN) readily available for a smoother process.
Self-Cancellation on Website
If contacting the support team proves difficult, you can revoke the service directly through the AT&T TV NOW website. Follow these steps:
1. Visit the AT&T TV NOW website and sign in if necessary.
2. Navigate to “Manage subscription.”
3 . Select “I want to cancel” and follow the on-screen prompts to complete the process.
Does AT&T charge a fee for canceling service?
Yes, AT&T implements a cancellation policy where customers may incur charges for terminating their service prematurely. Upon activating a device purchased from AT&T, customers enter into a service commitment or contract for wireless services. Should they cancel the service before the contract term concludes, an Early Termination Fee (ETF) is applicable. This fee is imposed:
- After 14 days of Consumer Wireless Service
- After 30 days of Business Wireless Service
However, specific scenarios exempt customers from the Early Termination Fee:
- Completion of the service tenure
- Participation in an installment or Equipment Installment plan
- Cancellation within 14 days (Consumer Wireless Service) or 30 days (Business Wireless Service) of activation
- Return of the device in new condition.
How Much Does It Cost to Cancel AT&T TV
The Early Termination Fee (ETF) is variable and contingent upon factors such as the type of device purchased and the terms outlined in the service contract.
| AT&T Certified Like-New or Completely New device | Early Termination Fee |
| Smartphone with data service | $325 – $10 for each month of completed service commitment |
| AT&T Wireless Internet, or other connected devices | $150 – $4 for each month of completed service commitment |
This fee is prorated and diminishes with each month of active service. For instance, in a 12-month term commitment, the ETF incurred for canceling after eight months is less than the fee charged for canceling after four months.
The table provides estimates for the Early Termination Fee (ETF) based on a 12-month term commitment:
| Months in service | ETF |
| 1 | $180 |
| 2 | $165 |
| 3 | $140 |
| 4 | $135 |
| 5 | $120 |
| 6 | $105 |
| 7 | $90 |
| 8 | $75 |
| 9 | $60 |
| 10 | $45 |
| 11 | $30 |
| 12 | $15 |
Please keep the following points in mind:
- The equipment leased from AT&T must be returned within 21 calendar days in undamaged condition. Failure to do so will result in charges for the equipment.
- AT&T will retain any advance payments or unrefunded amounts if the equipment is not returned within the specified timeframe.
- Fees associated with the equipment will be refunded if returned within 90 days of canceling the service.
Frequently Asked Questions
How do I cancel my AT&T TV service?
To cancel your AT&T TV service, contact customer support at 800-288-2020 or initiate the cancellation process online through the AT&T TV NOW website.
What information do I need to provide to cancel my service?
When canceling, it’s advisable to have your Account and personal identification number (PIN) handy for verification.
Are there any fees associated with canceling AT&T TV?
Yes, there may be an Early Termination Fee (ETF) if you cancel your service before the term commitment ends. The amount of the ETF varies depending on factors such as the type of device purchased and the duration of active service.
What happens if I don’t return the leased equipment?
If you fail to return the leased equipment to AT&T in undamaged condition within 21 calendar days, you may be charged for the equipment. AT&T may also retain any advance payments or unrefunded amounts.
Is there a time limit for returning equipment after canceling service?
Yes, fees associated with the equipment will be refunded if returned within 90 days of canceling the service.
Can I cancel my service without incurring fees?
Depending on your circumstances, you may be exempt from the Early Termination Fee if certain conditions are met, such as completing the service tenure or canceling within the specified timeframe.
Conclusion
Canceling your AT&T TV service is straightforward, whether you contact customer support or utilize the online platform. However, it’s crucial to consider potential fees associated with early termination, including the Early Termination Fee (ETF) and charges for unreturned equipment.
Understanding these factors and adhering to the outlined procedures can help you navigate the cancellation process smoothly. Remember to have necessary information like your Account number and PIN readily available, and consider returning leased equipment within the specified timeframe to avoid additional charges.
